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Westinghouse Air Purifiers

Frequently Asked Questions

Can HEPA filters be washed?

No, HEPA filters are made of composite material, washing will impact its purification capacity.

What if my air quality still has not improved even after operating for a long period of time?

When a purifier is being used in a densely polluted area, the treatment process will take an extended period of time. Continue operating the unit in high airflow (turbo) mode until air particles are reduced.

If ‘HP’ is displays on the display screen, does the HEPA filter need to be replaced?

The HP indicator light means the HEPA filter has reach 3,000 hours of operation. When ‘HP’ is displayed on the screen, under Power-Off state but without disconnecting power supply, long press the ON/OFF button for 10 seconds, where a ‘Da’ sound should be heard from the unit. Then, press the Air Speed Reduce Button. ‘HF’ will display at the Display Screen for 3 seconds to exit reminding mode. Next, turn on the unit for normal operation.

Does ‘nC’ displays on the display screen as a reminder to check the NCCO Reactor in the unit?

The nC indicator light means the NCCO reactor has reach 11,000 hours of operation. When ‘nC’ is displayed on the screen, under Power-Off state but without disconnecting power supply, long press the ON/OFF Button for 10 seconds, where a ‘Da’ sound should be heard from the unit. Then, press the Air Speed Increase Button. ‘nF’ will display at the Display Screen for 3 seconds to exit reminding mode. Next, turn on the unit for normal operation. NCCO Reactor replacement is subjective and if unit is loosing effective operation please replace the reactor.

Will the appliance release a mineral smell during the first time of operation?

It’s normal as catalytic oxidation is taking place inside of the NCCO Reactor. Any smell you may notice is harmless to human body, and will disappear after a period of operating time.

Why is the “NCCO” indicating light flashing in red?

Turn off the appliance. Unplug and wait for 3-5 minutes to plug back to the socket.

The airflow from air outlet becomes slow?

The dust-removing filter may be blocked. The filter may need to be replaced. Please reference the section "maintenance and replace" of the unit's product manual.

Why is my air purifier beeping, and does not operate?

Check if the filters have been correctly installed.

Do purifiers emit Ozone?

The Westinghouse NCCO Air Purifiers will not emit excessive ozone. Westinghouse Air Purifiers are ETL certified which prove that we have passed Ul867. For this standard, the machine needs to put in an confined environment for 24 hours and the ozone concentration at the air outlet need to be lower than 50 ppb.

What is Active Oxygen?

Active Oxygen is highly reactive molecules with oxygen atoms. Including oxygen radicals, negatively and positively charged oxygen, ozone and hydroxyl ions.

Is the NCCO Reactor made of zeolite? Does it contain erionite?

The Reactor does use zeolite. The appliances do not contain erionite. 

Can Westinghouse Air Purifiers remove COVID-19 in my home environment?

Please see the link below for a study done by a Fujita Health University Okazaki Medical Center’s Virology and Parasitology professor (Prof. Kawada Taka) regarding low level ozone to removing COVID-19. 

https://www.japantimes.co.jp/news/2020/08/26/national/science-health/research-coronavirus-ozone/#.X0eJvjUo_IU 

 

This study of COVID-19 recognized the effectiveness of low-level OZONE in killing COVID-19. The Westinghouse NCCO Air Purifier technology uses a similar process by incorporating the Active Oxygen Generator (AOG) and NCCO Reactor to generate active oxygen with ozone within the system. 

 

The AOG and active oxygen primary function in the system is to chemically oxidize the VOCs to become CO2 and water molecules. With this patented NCCO technology, all the ozone generated and consumed is within the product itself. Our cETL certification shows that our emission of ozone from our product is less than 50 ppb, which is the low level value of ozone suggested by the Professor in this study.

Can I take my Westinghouse 1804 Air Purifier on an airplane?

YES, you can take your portable air purifier with you into the cabin with you on the airplane. Do not put your Westinghouse 1804 Air Purifier into your checked baggage. Your air purifier should remain stowed during take-off and landing. When the cabin crew announces that laptops and other items can be used after take-off, you can begin using your Westinghouse 1804 Air Purifier. Stow again when the crew is making the cabin ready for landing.

 

Is my Westinghouse 1804 Air Purifier certified for air travel by the FAA?

The FAA certifies parts and components of the aircraft. The IATA, International Air Transport Association, does publish standards for Lithium-Ion Batteries used in electronics safe for carry-on use aboard air craft. The battery in the Westinghouse 1804 Air Purifier meets the standards and power ratings specified by IATA. 

 

What if I am questioned about my Westinghouse 1804 during the boarding process?

Any questions by airline or security personal is simply based on not having encountered one of these new appliances previously. Parts, components and the battery is within IATA standards similar to batteries in a cell phone, laptop, tablet or other electronic devices. The battery can only power the fan inside your 1804, the air purification elements are un-powered. There is no regulation by FAA or IATA that restricts the use a portable air purifier on an air craft.